Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. However, walk-ins are welcome.  Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. Patients are seen in the following order: Emergencies, Appointments, Walk-ins.


For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours or longer if needed. Usually we will ask you to drop off' sometime in the morning so Dr. Stephens or Dr. Scott can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. Your pet must be on a leash or in a pet carrier before entering the waiting room.
Payment Policy

We require full payment at the time that services are rendered. Any variance from this policy must be approved prior to any services rendered.  For your convenience, we accept Visa, MasterCard, Discover, debit cards, cash and personal checks.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while waiting in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.


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